Session: How Microsoft Does IT: Driving Adoption of M365 Copilot & Agents across Microsoft

Microsoft Digital, Microsoft’s internal IT organization, oversaw the first enterprise scale deployment of Microsoft 365 Copilot and Agents to over 300K employees and vendors worldwide. Learn how this organization, as “Customer Zero,” pioneered new ways in which to drive adoption and change management of Copilot and Agents across several modalities to ensure that no user was left behind in leveraging this powerful new technology on a daily basis. In this session, attendees will learn from the 3+ year journey Microsoft Digital have been on with Copilot, sharing best practices, lessons learned, and recommendations to ensure that every customer optimize their own adoption journey and business value realization with Copilot and Agents.