Session: Beyond the Bot – Driving Real Change with Microsoft 365 Copilot

Microsoft 365 Copilot is transforming how we work – embedding AI into everyday apps like Word, Excel, Outlook, and Teams. But while the technology is powerful, adoption often stalls. Organizations flip the switch, assign licenses, and send out training links… only to find minimal engagement. Why? Because Copilot isn’t just a tool – it’s a catalyst for behavioural change. Without a strategic approach to training, communication, and change management, the rollout risks becoming a missed opportunity.

This session will cover:
· The human side of AI adoption: why change management is the real Copilot.
· A practical framework for driving Copilot adoption through training, communications, and leadership alignment.
· How to build internal champions and foster a culture of experimentation.
· Common rollout missteps and how to avoid them.
· Effective prompt writing techniques to unlock Copilot’s full potential.
· Real-world examples from executive training programs and enterprise deployments.

Attendees will walk away with:
· A toolkit of strategies to boost Copilot adoption and productivity.
· Communication and training ideas to support change management.
· Insights into measuring success using tools like Microsoft Adoption Score and Copilot usage analytics.
Confidence to lead Copilot rollouts that stick – by focusing on people, not just technology.