Session: AI-Powered Customer Engagement Solutions Leveraging the Unified Microsoft Platform

Discover how Microsoft’s Unified AI Platform connects every customer engagement touchpoint—from frontline and branch employees to sales teams, departmental users, and contact center agents. We’ll show how Teams Phone, call queues, and certified contact center integrations work together with Dynamics 365 Contact Center to deliver seamless omnichannel engagement, AI‑driven routing, workforce engagement tools, and deep analytics. Attendees will walk away with a practical architecture pattern, key deployment considerations, and governance guidance to help them move from proof‑of‑value to measurable outcomes across care and contact center scenarios.