Session: Building AI Agents for Communities: How Viva Engage + Copilot Supercharge Organizational Insight

Viva Engage is becoming one of the richest sources of organizational insight, and now, with Microsoft 365 Copilot woven directly into the Engage experience, you can instantly summarize conversations, explore trending topics, identify relevant posts, and get powerful writing support for posts and campaigns. In this lightning talk, we’ll show you how to go one step further: using Agent Builder to create your own AI agents that tap into this content to deliver ongoing value. You’ll see how to build customized Copilot agents using prompts or templates—no coding required, to automate weekly recaps, generate leadership Storyline drafts, surface unanswered questions, and provide “network pulse” insights from Public Discussion and Question posts, which automatically appear in Copilot. We’ll walk through the core components of a great agent: defining the job to be done, shaping system instructions, building starter prompts, and publishing to the Agent Store for your teams to use.