Session: Proving Copilot Works: A Stories + Signals Scorecard

Leaders want proof. This talk shows how to build a balanced scorecard that pairs human stories (Champion playbacks, “day in the life” narratives) with hard signals from your Copilot estate. We’ll define a durable KPI set: Reach (who saw it), Enablement (who tried it), Engagement (who kept at it), and Outcome (what changed) and demonstrate a monthly “Narrative + Numbers” review that drives decisions on content, training, and governance. We’ll share a plug and play template, examples of good vs. misleading metrics, and how to align the scorecard with exec expectations. The approach aligns with Microsoft’s Copilot adoption guidance and leverages the Microsoft 365 Copilot adoption report for quantitative trends.